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Authors:

The final relationship that cannot be ignored is with disrupters: They are individuals who cause trouble for sport - inciting oppositionto management for a variety of reasons, most of them petty. Usually these people have good performance - that's their cover - and sothey are endured or appeased. A company that manages people well takes disrupters head-on. First they give them very tough evaluations, naming their bad behaviourand demanding it change. Usually it won't. Disrupters are a personality type. If that's the case, get them out of the way of people trying to do theirjobs. They're poison.

Jack Welch