That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Sanjay KumarQuotes currently Trending
the thought process:"It swayed, minute after minute, hither and thither among the reflections and the weeds, letting the water lift it and sink it, until - you know the little tug - the sudden conglomeration of an idea at the end of one's line: and then the cautious hauling of it in, and the careful laying of it out?" p.5
Virginia Woolf