A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
Stephen CoveyAbout author
- Author's profession: Businessman
- Nationality: american
- Born: October 24, 1932
- Died: July 16, 2012
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I cannot emphasize enough how wrongheaded this is. Withholding criticism and ignoring differences are racism in its purest form. Yet these cultural experts fail to notice that, through their anxious avoidance of criticizing non-Western countries, they trap the people who represent these cultures in a state of backwardness. The experts may have the best of intentions, but as we all know, the road to hell is paved with good intentions.
Ayaan Hirsi Ali