Know Quotes (page 152)
I know this is going to sound very self-serving, and I apologize for it, but if you can write comedy, you can pretty much write anything, because it's the hardest. It's the most technically demanding, the most precisely evaluated form of writing. People know if it works or not. There's a big button marked 'fail,' and that's when nobody laughs.
Steven Moffat
When an attacker fails with one person, they often go to another person. The key is to report the attack to other departments. Workers should know to act like they are going along with what the hacker wants and take copious notes so the company will know what the hacker is trying to find.
Kevin Mitnick