The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Thomas J. WatsonAbout author
- Author's profession: Scientist
- Nationality: american
- Born: February 17, 1874
- Died: June 19, 1956
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There is a latent fairy in all women, but look how carefully we have to secrete her in order to be taken seriously. And fairies come in all shapes, colours, sizes and types, they don't have to be fluffy. They can be demanding and furious if hey like. They do, however, have to wear a tiara. That much is compulsory.
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